Privacy Policy
Introduction
Welcome to TalkiCardo. This privacy policy (“Privacy Policy”) explains how we collect, use, share and otherwise process the personal information of users and other individuals in connection with TalkiCardo apps, websites, software, and related services (the “Platform”), that link to or reference this Privacy Policy.
The Platform is provided and controlled by AIPILOT PTE. LTD. (“AIPILOT” or “we”) .
What Information We Collect
We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. More detail is provided below.
Information You Provide
Profile Information. When you register and manage your account, we collect your username, email address, and password. For both registered and non-registered users, we may also collect your level of education.
User Content. We collect the content you create or upload through the Platform, such as your written content, comments, and questions, and any files you upload.
Messages. We collect the content of the messages you send and receive on the Platform when you communicate with our AI-Chatbot using the Platform’s AI-powered chat functionality. We do this to support your requests.
Purchase Information. When you make a purchase on or through the Platform, such as when you purchase a course, we collect information about the purchase and payment method.
Surveys, Research, and Promotions Information. We collect information you provide if you choose to participate in a survey, research, promotion, contest, marketing campaign, or event conducted or sponsored by us.
Communication Information. When you contact or otherwise communicate with us, we collect the information you send us, such as feedback or inquiries about your use of the Platform, your data subject requests or queries, or information about possible violations of our Terms of Service (our “Terms”), our Honor Code, or other policies.
Automatically Collected Information
Technical Information. We automatically collect certain device and network connection information when you access the Platform, including your IP address, unique device identifiers, mobile carrier and device information, and certain of your system settings (such as your system language and region). We also collect service-related, diagnostic, and performance information, including crash reports and performance logs. We automatically assign each account a User ID to identify your activity across devices and give you a seamless and secure log-in experience.
Usage information. We automatically collect information and related metadata about how you engage with the Platform, including information about the content you view and your search history, and the duration, frequency, and approximate location of your use.
Cookies. We use cookies and similar tracking technologies to operate and provide the Platform. For example, we use cookies to remember your language and other preferences, for security purposes, and for analytics purposes. We will obtain your consent to our use of cookies where required by law.
Information From Other Sources
Linked Services Information. If you choose to sign-up or log-in to the Platform using a third-party service, that service will share your information with us, such as your username, email, and profile picture.
Payment and Transaction Fulfillment Provider Information. We receive information about you from payment and transaction fulfillment providers, such as payment confirmation details.
Information From Others. We may receive information about you from others, for example, where you are included or mentioned in a complaint, appeal, request or feedback submitted by a user or third party.
How We Use Your Information
We use your information to operate, provide, develop, and improve the Platform, including for the following purposes:
To provide and administer the Platform to both registered and unregistered users, such as by enabling you to browse the website; create and manage your account; and create and consume content.
To communicate with you and provide user support, including notifying you about changes to the Platform or to our Terms or policies; and responding to and otherwise processing your queries, requests, complaints, and feedback.
To review, improve, and develop the Platform, including by monitoring usage across your devices; analyzing how people are using the Platform; and training and improving the Platform’s technology, such as our machine learning models and algorithms. We do not use any data obtained through Google Workspace APIs to develop, improve, or train our generalized AI and/or machine learning models.
To facilitate your purchases, including sharing your information with payment and transaction fulfillment providers in order to process your orders.
To promote the Platform through marketing communications, contests, or promotions.
To maintain and enhance the Platform’s safety, security, and stability by identifying and addressing technical or security issues and detecting inappropriate or illegal activity.
To enforce our Terms, Honor Code, and other policies that apply to you, such as by reviewing User Content and other information to protect the safety and well-being of our community.
To comply with our legal obligations, including where necessary to assist in law enforcement and government or regulatory investigations.
We may also use your information for any other purposes disclosed to you at the time we collect your information, with your consent, or as otherwise permitted by applicable laws.
How We Share Your Information
We share your personal information with the recipients or in the scenarios listed below, for the purposes described in this Privacy Policy.
Service Providers. We engage service providers that help us provide, support, and develop the Platform. They provide services such as cloud hosting, content delivery, customer and technical support, content moderation, marketing, analytics, and online payment. We share Information You Provide, Automatically Collected Information, and Information From Other Sources with these service providers as necessary to enable them to provide their services.
Third Party Platforms and Partners. We may share certain Information You Provide and Automatically Collected Information with third parties whose platform or services are integrated with the Platform. For example, if you sign-up or log-in to the Platform using your third party account details, we will share certain Technical Information to facilitate account sign-up or log-in.
Payment and Transaction Fulfillment Providers. When you make a purchase on or through the Platform we share Purchase Information related to the transaction with payment and transaction fulfillment providers and other service providers. We may also share certain Technical Information about your device or connection with these parties to help ensure the security of the transaction.
Our Corporate Group. Certain entities within our corporate group (“Corporate Group”) receive and process personal information to support the provision of the Platform. These entities process Information You Provide, Automatically Collected Information, and Information From Other Sources for us, as necessary to provide certain functions, such as storage, content delivery, security, research and development, analytics, online payments, customer and technical support, and content moderation.
Other Users and the Public. Certain User Content may be visible to other users as well as third parties, such as search engines.
Corporate Transactions. Your information may be disclosed to third parties:
In the event that we discuss or negotiate the sale or sell any business or assets, in which case we may disclose your information to the prospective buyer of such business or assets; or
In connection with a corporate transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or a portion of our business including asset sales, consolidations, or in the unlikely event of bankruptcy.
Legal Obligations and Rights. We may access, preserve, and share the information described in "What Information We Collect" with any competent law enforcement body, regulatory or government agency, court, public authority, copyright holder, or other third party if we have good faith belief that it is necessary to:
Comply with applicable laws, regulations, codes of practice, legal process, or government guidance or requests, as consistent with internationally recognised standards;
Protect the rights, property, and safety of the Platform, our users, copyright holders, and others, as required or permitted by law.
Exercise or defend any legal claims, including to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries;
Investigate potential violations of and enforce our Terms, Honor Code, or any other applicable terms, policies, or standards; or
Detect, investigate, prevent, or otherwise address copyright infringement and other misleading or illegal activities.
With Your Consent. We may share your information for other purposes pursuant to your consent or at your direction.
Your Rights and Choices
You may have rights and choices when it comes to your information.
Depending on where you live, your rights under applicable laws may include the right to access, delete, transfer, or correct your personal information; to be informed of the ways in which we process your personal information; to object to certain processing activities; to file complaints with authorities; and more. Some of your rights apply generally, while others will only apply in certain circumstances. And, depending on the scenario, these rights may be subject to some limitations by law.
For detailed information about the specific rights and choices available to you in your region, please see the “Supplemental Terms - Jurisdiction Specific” section below.
If you have questions or would like to access any of your personal information rights, please Contact Us, or see the “Supplemental Terms – Jurisdiction Specific” section below, in case a local contact is available in your region. Before we can respond to your request, you may be asked to verify your identity or account details, or provide additional information so that we can properly understand your request.
Controls. If you have registered for an account, you may also directly access, review, and update certain personal information that you have provided to us by logging into your account and using available features and functionalities. In addition, your device and/or browser settings may also allow you to manage our collection and use of certain types of personal information, including cookies. Because each browser and device is different, please consult the instructions provided by your browser or device settings (as applicable). Please note that if you choose to refuse, disable, or delete cookies, some of the Platform’s features and functionalities may no longer be available to you.
If you are not satisfied with our response to any of your rights requests, we encourage you to Contact Us.
Data Security
Security of your information is important to us. We maintain technical, administrative, and physical security measures designed to protect your information from unauthorized access, theft, disclosure, modification, or loss, and to provide a level of security appropriate to the processing risk. We regularly review our security measures to consider newly available technology and methods.
To help protect your personal information, please do not disclose personal or sensitive information when you engage with the Platform’s AI-Chatbot.
The Platform may, from time to time, contain links to policies, functionality, or content maintained by third parties we do not control. We are not responsible for, and make no representations regarding, such third party policies and practices.
Data Retention
We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform, and enhancing its safety, security, and stability), and for the exercise or defense of legal claims. The retention periods will be different depending on the type of information and the purposes for which we use the information.
International Data Transfers
Your personal information may be stored in a secure server located outside of your country of residence. We may also transfer your personal information internationally for one or more of the purposes described in this Privacy Policy. Any international transfer of, or access to, your personal information is conducted according to the requirements of applicable data protection laws.
Minimum Age and Children Under 13
TalkiCardo app is not directed at, and may not be used by, children under the age of 13. In certain countries or regions, this minimum age may be higher due to local regulatory requirements. Please review the “Supplemental Terms - Jurisdiction Specific” section relevant to your country or region for more information. If you believe that we have collected personal information from or about an individual under the minimum age, please contact us at talkicardo@aipilot.sg.
Privacy Policy Updates
We may amend or update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last Updated” date at the top of the new Privacy Policy, posting the new Privacy Policy, or providing other notice required or permitted by applicable law. We recommend that you regularly review the Privacy Policy to stay informed of our privacy practices.
Contact Us
Questions, comments, and requests regarding this Privacy Policy should be addressed to: talkicardo@aipilot.sg.
SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC
If you access or use the Platform in any of the jurisdictions listed below, the supplemental terms relevant to that jurisdiction will apply. In the event of a conflict between those jurisdiction-specific terms and the main body of this Privacy Policy, the relevant jurisdiction’s supplemental terms will supersede and control.
Australia
Certain entities in our corporate group, located outside of Australia, are given limited remote access to your information so that they can provide certain functions, as described in the section on "How We Share Your Information".
Argentina
Your Rights and Choices. According to Law No. 25,326, Regulatory Decree No. 1558/2001 and the provisions and/or binding resolutions issued by the Agency for Access to Public Information ("AAIP"), you have the following rights with respect to your personal data: access, rectification and deletion regarding data protection. You can exercise your rights by sending your request talkicardo@aipilot.sg free of charge.
We encourage you to “Contact Us” if you are not satisfied with how we have responded to any of your rights requests. You also have the right to lodge a complaint with the AAIP. You can contact the AAIP here.
Brazil
Exercise of Data Protection Rights. Brazilian law provides certain rights to individuals with regard to their personal data. Thus, we seek to ensure transparency and access controls in order to allow users to benefit from the mentioned rights.
We will respond and/or fulfill your requests for the exercise of your rights below, according to the applicable law and when applicable, to the Brazilian General Data Protection Law (“LGPD”):
Confirmation of whether your personal data are being processed;
Access to your personal data;
Correction of incomplete, inaccurate or outdated personal data;
Anonymization, blocking or erasure of personal data;
Portability of personal data to a third party;
Objection to the processing of personal data;
Access to information about public and private entities with which we share personal data;
Access to information about the possibility of refusing to provide your personal data and the respective consequences, where applicable;
Withdrawal of your consent;
Request of a review of decisions made solely based on automated processing of personal data affecting your interests, including decisions made to define your personal, professional, consumer or credit profile, or aspects of your personality.
We encourage you to Contact Us if you are not satisfied with how we have responded to any of your rights requests. You also have the right to lodge a complaint with the Brazilian Data Protection Authority (“ANPD”).
Verifying Your Identity. For your safety and to allow us to make sure that we do not disclose any of your personal data to unauthorized third parties, we may request specific information and/or documents from you in order to verify your identity, before we can properly respond to a request received concerning your personal data. All data and documents received from you in the process of responding to your requests will be used for the strict purposes of analyzing your request, authenticating your identity, and finally responding to your request.
Limitations to Your Rights. In certain situations, we may have legitimate reasons not to comply with some of your requests. For instance, we may choose not to disclose certain information to you when a disclosure could adversely impact our business, such as when there is a risk of violation to our trade secrets or intellectual property rights. In addition, we may refrain from complying with a request for erasure when the maintenance of your data is required for complying with legal or regulatory obligations or when such maintenance is required to protect our rights and interests in case a dispute arises. Whenever this is the case and we are unable to comply with a request you make, we will let you know the reasons why we cannot fulfill your request.
In case of doubt about your privacy, your rights or how to exercise them, please contact us using the information in the "Contact Us" section. If you have any questions about the processing of your personal data, we would like to clarify them.
International Transfers of Data. International data transfers are necessary for us to provide our services. If you are located in Brazil, we will always rely on one of the international data transfer mechanisms under applicable data protection laws and regulations.
Whenever we transfer your personal data to third parties located in other countries for the purposes described in this Privacy Policy, we will ensure that these companies comply with applicable data protection laws and we will take all measures that are reasonably necessary to ensure the existence of adequate safeguards to protect your personal data and to ensure that it is processed safely. We may store the personal data described in the “What Information We Collect” section in secure servers located in Malaysia. We share your personal data globally within our Corporate Group to carry out the activities specified in this Privacy Policy, including enabling data storage, content delivery, security measures, fraud prevention, technical support, and other necessary operations. We may also subcontract the processing of data involved in the Platform or share your personal data with third parties located in other countries.
Access Logs. We keep your application access logs, under confidentiality, in a controlled and safe environment for at least six (6) months, in order to comply with our legal obligations.
Language. This PrivacyPolicy may have been prepared in the English .
DPO. You may contact the Data Protection Officer by emailing: talkicardo@aipilot.sg.
Canada
Information Relating to Children and Teens. If you are a resident of the Province of Quebec, you are only permitted to use the Platform if you are at least 14 years old.
Your Rights. Subject to limited exceptions under applicable law, you have the right to access, update, rectify and correct inaccuracies in your personal information in our custody and control, and to withdraw your consent to our collection, use and disclosure of your personal information. To exercise these rights, you may contact us using the contact information set out below. We may require certain personal information for the purpose of verifying the identity of the individual making the request.
Internal Policies and Access Controls. We implement and maintain internal policies and technical measures to restrict access to your personal information within our organization. Access to personal information within our organization is limited to employees who need the information to perform their job functions. For example, our customer support team may have access to certain types of information during our interactions with you, such as responding to complaints and inquiries.
Transfer Outside Your Jurisdiction. We and our service providers (including members, subsidiaries, or affiliates of our Corporate Group) may access, store and otherwise process personal information outside of Canada (and, for residents of Quebec, outside of Quebec), including in Malaysia, and in other foreign jurisdictions where we or our service providers are located. For information about how we or our service providers (including service providers outside Canada) process personal data, please contact us using the contact information set out below. We and our service providers may disclose your personal information if we are required or permitted by applicable law or legal process, which may include lawful access by foreign courts, law enforcement or other government authorities in the jurisdictions in which we or our service providers operate.
Contact. If you are a resident of Canada, you can contact our Privacy Office using the contact information provided in the “Contact Us” section.
European Economic Area (“EEA”), Switzerland, and UK
Legal Bases for Processing. We use your personal data only as permitted by law. Our legal bases for processing your personal information described in this Policy are described in the table below.
|
Processing Purpose |
Types of Personal Data |
Legal Basis |
|
To provide and administer the Platform to both registered and unregistered users, such as enabling you to browse the website. |
Profile Information Technical Information Usage Information Cookies Messages |
Processing is necessary for our legitimate interests, namely, to allow you to access and use the website. |
|
To provide and administer the Platform, such as enabling you to create and manage your account.
|
Profile Information Technical Information Linked Services Information Cookies |
Processing is necessary for the performance of our contract with you, or to take steps that you request prior to signing up for an account to use the Platform. |
|
To provide and administer the Platform, such as enabling you to create and consume content. |
Profile Information User Content Messages Purchase Information Surveys, Research, and Promotions Information Technical Information Usage Information Cookies Linked Services Information Payment and Transaction Fulfillment Provider Information Information From Others |
Processing is necessary for the performance of our contract with you. |
|
To communicate with you and provide user support, including notifying you about changes to the Platform or to our Terms or policies; and responding to and otherwise processing your queries, requests, complaints, and feedback. |
Profile Information Communication Information Technical Information Usage Information Information From Others |
Processing is necessary for the performance of our contract with you or to take steps that you request prior to signing up for an account to use the Platform. |
|
To review, improve, and develop the Platform, including by monitoring usage across your devices; analyzing how people are using the Platform; and training and improving the Platform’s technology, such as our machine learning models and algorithms. |
Profile Information User Content Messages Surveys, Research, and Promotions Information Purchase Information Communication Information Technical Information Usage Information Cookies Linked Services Information Payment and Transaction Fulfillment Provider Information Information From Others |
The processing is necessary for our legitimate interests, namely, to identify and resolve issues with the Platform and to improve the Platform. |
|
To facilitate your purchases, including sharing your information with payment and transaction fulfillment providers in order to process your orders. |
Profile Information Purchase Information Technical Information |
Processing is necessary for the performance of our contract with you. |
|
To promote the Platform through marketing communications, contests, or promotions. |
Profile Information Surveys, Research, and Promotions Information Communication Information |
The data subject has given consent to the processing of his or her personal data for the specific purpose. |
|
To maintain and enhance the Platform’s safety, security, and stability by identifying and addressing technical or security issues and detecting inappropriate or illegal activity. |
Profile Information User Content Purchase Information Communication Information Technical Information Usage Information Linked Services Information |
The processing is necessary for our legitimate interests, namely, to ensure that the Platform is safe and secure. |
|
To enforce our Terms, Honor Code, and other policies that apply to you, such as by reviewing User Content and other information to protect the safety and well-being of our community. |
Profile Information User Content Communication Information |
The processing is necessary for the performance of our contract with you. |
|
To comply with our legal obligations, including where necessary to assist in law enforcement and government or regulatory investigations. |
Profile Information User Content Messages Purchase Information Surveys, Research, and Promotions Information Communication Information Technical Information Usage Information Cookies Linked Services Information Payment and Transaction Fulfillment Provider Information Information From Others |
This processing is necessary in order to comply with our legal obligations. This includes situations where we have obligations to take measures to ensure the safety of our users or comply with a valid legal request such as an order from law enforcement agencies or courts.
In other circumstances, the processing is necessary for our legitimate interests, namely, to disclose and share information with regulators or other government entities. |
International data transfers. To support our global operations:
We may store the personal data described in the “What Information We Collect” section in servers located in Malaysia.
Certain entities in our Corporate Group which are located outside of your country or region of residence may be given limited remote access to your personal data so they can provide certain functions, as described in the Our Corporate Group section in “How We Share Your Information”. This access is limited, secure and only granted where necessary under strict security controls and authorisation approval protocols.
We may share “What Information We Collect” with service providers and other third party entities located outside your country or region of residence, as described in “How We Share Your Information”.
The above-mentioned recipients commit to processing your personal data in compliance with applicable privacy laws and to implementing appropriate security measures to protect your personal data.
When we transfer your personal data outside of the EEA, the UK, or Switzerland, we ensure it benefits from an adequate level of data protection by relying on:
Adequacy decisions. These are decisions from the European Commission under Article 45 GDPR (or equivalent decisions under other laws) where they recognise that a country offers an adequate level of data protection.
Standard contractual clauses. The European Commission has approved contractual clauses under Article 46 of the GDPR that allows companies in the EEA to transfer data outside the EEA. These (and their approved equivalent for the UK and Switzerland) are called standard contractual clauses.
If you wish to enquire further about these safeguards, please contact us at talkicardo@aipilot.sg.
Your Rights
The right to request confirmation of whether we process your personal data and access to a copy of the personal data retained by us.
The right to request to update or request deletion of your personal data or restrict processing of your personal data.
Where processing of your personal data is either based on your consent or necessary for the performance of a contract with you and processing is carried out by automated means, the right to receive the personal data concerning you in a structured, commonly used and machine-readable format or to have your personal data transmitted directly to another company, where technically feasible.
Where the processing of your personal data is based on your consent, the right to withdraw your consent at any time. Withdrawing your consent will not impact the lawfulness of any processing activities that have taken place before such withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
The right not to be subject to any automatic individual decisions, including profiling, which produces legal effects on you or similarly significantly affects you unless we have your consent, this is authorised by European Union or local law, or this is necessary for the performance of a contract.
The right to object to processing of your personal data on the basis of our legitimate interest unless we can demonstrate compelling legitimate grounds which may override your right. If you object to such processing, we ask you to state the grounds of your objection in order for us to examine the processing of your personal data and to balance our legitimate interest in processing and your objection to this processing.
You have the right to request the restriction of the processing of your information where (a) you are challenging the accuracy of the information, (b) the information has been unlawfully processed, but you are opposing the deletion of that information, (c) where you need the information to be retained for the pursuit or defence of a legal claim, or (d) you have objected to processing and you are awaiting the outcome of that objection request.
The right to opt-out of marketing communications at any time. If you choose to opt out of marketing communications, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations.
The right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority at the contact detailshere (for the EU) andhere (for the UK). Certain supervisory authorities will require that you exhaust our own internal complaints process before looking into your complaint.
Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.
To exercise any of your rights, contact us at: talkicardo@aipilot.sg.
Cookies. We will, unless exempt, obtain your consent to the use of cookies.
GDPR Representatives
Our designated GDPR representative is:
AIPILOT PTE. LTD.
12 woodlands square, #08-82 Singapore 737715
Age and Parental and Guardian Consent. You declare that you are over the age of 18. If you are under the age of 18, please have your parent or legal guardian read this with you. If you are reviewing these terms as the parent/legal guardian of a user who is under the age of 18, you hereby declare that such user is above the age of 13, and that you have read and acknowledged this Privacy Policy and Terms and agree to the use by such user of the Platform, including registration for an account where applicable.
Indonesia
Age and Parental and Guardian Consent. By accessing and/or using our Services, you represent that you are at least 18 years of age or married or not under guardianship. If you are below 18 years old and you are not married, or under guardianship:
you must obtain approval from your parent(s) or legal guardian(s); and
your parent(s) or legal guardian(s) are responsible for: (i) all your actions in connection with your access to and use of the Platform; (ii) your compliance with this policy; and (iii) ensuring that your access to and use of the Platform will not, in any event, result in any violation of applicable laws and regulations relating to child protection.
If you do not have consent from your parent(s) or legal guardian(s) and your parent(s) or guardian(s) is not willing to open the account under their name, you must cease accessing and/or using the Platform.
Your Choices. Upon your request, we will display, publish, transmit, disseminate, and/or open the access to your personal data to third parties. You may withdraw such consent to our disclosure of personal data to third parties.
You may also request that we: (i) disclose to you the history of personal data that we have collected; and/or (ii) erase and dispose of your personal data that we have collected on our server. Please note that by requesting us to erase and dispose of your personal data, or by withdrawing your consent to the disclosure and/or collection of your personal data, you may not be able to use some of Products name's features and functionality.
To exercise any of your rights, contact us at: talkicardo@aipilot.sg.
Notification. In the event of any breach affecting your personal data, we will notify you and provide you with information regarding such breach.
Data Retention. We retain your information for as long as it is necessary to provide you with the Platform. Where we do not need your information in order to provide the Platform to you, we retain it only for so long as we have a legitimate business purpose in keeping such data. However, there are occasions where we are likely to keep this data for five (5) years (or longer if required) in accordance with our legal obligations or where it is necessary for the establishment, exercise or defence of legal claims.
After you have terminated your use of the Platform and the five (5) years retention period has lapsed, we store your information in an aggregated and anonymised format. Non-personally identifiable information may be retained indefinitely for analytics.
Israel
Age and Parental and Guardian Consent. You declare that you are over the age of 18. If you are under the age of 18, please have your parent or legal guardian read this with you. If you are reviewing these terms as the parent/legal guardian of a user who is under the age of 18, you hereby declare that such user is above the age of 13 and that you have read and acknowledged this Privacy Policy and Terms and agree to the use by such user of the Platform, including registration for an account where applicable.
Mexico
How We Use Your Personal Data. Most purposes of processing described in the “How We Use Your Information” section of this Privacy Policy are necessary purposes. However, the following is a secondary purpose:
To promote the platform by providing you with marketing communications, contests, or promotions.
The above purpose is not necessary to provide the Platform, but allow us to provide you with a better experience.
We use both human and automated means to process your data.
How We Share Your Personal Data. We may share your personal data with a third party for purposes other than processing on our behalf. We will obtain your consent to such disclosure as required by applicable laws. By providing us with your personal data and using our Platform, you agree to the transfers described in the main section of this Privacy Policy that require your consent. You can always revoke your consent and exercise your rights as outlined below.
Language. The Policy may have been prepared in the English .
Your Rights. You have the following rights with respect to your personal data: access, rectification, cancellation, consent withdrawal, and limitation of use and disclosure of your data. You may exercise your rights by sending your request to talkicardo@aipilot.sg. To learn about the applicable requirements and the procedure for exercising your rights, please contact us at the above email address. Requests to exercise your rights will be resolved as soon as possible according to applicable data protection laws and the nature of your request.
Information Relating to Minors. If you are under 18 years of age, you may exercise your rights through a parent or guardian. For further information about parental consent, please review our Terms.
We encourage you to contact us if you are not satisfied with how we have responded to any of your rights requests. You also have the right to lodge a complaint with the data protection authority.
Philippines
If you are using our Services in Philippines, the following additional terms shall apply pursuant to the relevant laws, rules and regulations and issuances by the Philippines National Privacy Commission (“NPC”) on data privacy.
Your Rights. To the extent that the relevant laws, rules and regulations on data privacy recognize your rights and freedoms as data subjects, you shall have the right to information, object, access, rectification, erasure or blocking, lodge complaints before the NPC, damages and data portability. Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.
South Africa
Age and Parental and Guardian Consent. You declare that you are over the age of 18. If you are under the age of 18, please have your parent or legal guardian read this with you. If you are reviewing these terms as the parent/legal guardian of a user who is under the age of 18, you hereby declare that such user is above the age of 13 and that you have read and acknowledged this Privacy Policy and the Platform’s Terms and agree to the use by such user of the Platform and registration for an account, where applicable.
South Korea
How we share your information. In addition to the main text of this Privacy Policy, in the event we use your information as part of our advertising and marketing campaigns to promote the Platform, your personal data may be disclosed to the recipients of such advertising or marketing content.
Data retention. We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We will continue to store your personal data for the following statutorily-prescribed periods, where applicable, including, but not limited to:
Act on Consumer Protection in Electronic Commerce:
Records on your cancellation of an order, your payment on a purchased item, and our supply of a good/service: 5 years
Records on the handling of consumer complaints or disputes: 3 years
Records on advertisements and labels: 6 months
Protection of Communications Secrets Act
Records on your visits to our website: 3 months
Destruction of Personal Data. We destroy personal data whose purposes of collection as consented to by you have been achieved, or whose periods of use to which you consented, or which were provided in the Privacy Policy, have expired. We destroy your personal data in a manner that renders it unrestorable by the relevant department.
Your Rights
Data rights. You have the right to access personal data we hold about you, to rectify any personal data held about you that is inaccurate, to request the deletion of personal data held about you, and the right to request the suspension of the processing of your personal data. You can exercise your rights by contacting us at talkicardo@aipilot.sg.
Data Security. We work hard to protect the Platform and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. To this end, we have in place technical, managerial and physical safeguards, including internal policy for data protection, limiting the access to personal data on a need-to-know basis and controlling access to the facilities where personal data is processed.
Information Relating to Children. The Platform is not directed at children under the age of 14.
Entrustment and/or Overseas Transfer of Personal Data. We entrust your personal data to our affiliates, cloud storage providers, IT service providers, and data centers, some of whom are located abroad, subject to your consents or notifications to you, if applicable. The entities receiving and processing your data are committed to using and storing personal data in compliance with domestic and international regulations and to taking all available physical and technical measures to protect personal data. You may opt-out of such transfer so long as the transfer is not necessary to provide you with the Platform, by contacting talkicardo@aipilot.sg.
International Data Transfers. To support our global operations, we may transfer your personal data outside of South Korea for the purposes described in this Privacy Policy. Please see the “International Data Transfers” section for more details.
United Arab Emirates
How we share your personal data. By using the Platform in the United Arab Emirates (“UAE”) you agree to the terms of this Privacy Policy and consent to our sharing of your personal data in line with the main text of this Privacy Policy.
Governing law and dispute resolution. By using the Platform in the UAE, this Privacy Policy will be governed by and interpreted in accordance with the laws of the UAE. In the event of a dispute arising between the parties in connection with this Privacy Policy:
Where the dispute relates to a claim for a sum within the limits specified by the DIFC Small Claims Tribunal from time to time, then the dispute shall be referred by either party to the said Tribunal; and
For all other disputes, the parties shall seek settlement of that dispute by mediation in accordance with the Mediation Rules of the DIFC-LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference to this clause. If the dispute is not settled by mediation within 30 days of the commencement of the mediation, or such further period as the parties shall agree in writing, the dispute shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC-LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference to this clause. The language to be used in the mediation and in the arbitration, shall be English. In any arbitration commenced pursuant to this clause the number of arbitrators shall be one and the arbitration shall be conducted in Dubai.
United States
Your Rights and Choices
Depending on where you live, you may be entitled to certain rights with respect to your personal information, as described below:
Right to Know. You may have the right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which it is collected, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it.
Access and Data Portability. Subject to certain exceptions, you may have the right to request a copy of the personal information that we collected about you during the 12 months before your request.
Deletion. You may have the right to request that we delete information that we collected from or about you, subject to certain exceptions.
Correct Inaccurate Information. You may have the right to request that we correct inaccuracies in the personal information we maintain about you.
You may exercise these rights by submitting your request via the following methods:
Email: talkicardo@aipilot.sg
We will respond to your request consistent with applicable law and subject to proper verification. To verify your request, we may require you to send it from the email address associated with your account, or to provide information necessary to verify your identity.
You may appeal any decision we have made about your request by replying to the communication you receive from us communicating your decision. We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on this Platform may change or no longer be available to you.
Authorized Agent. You may be entitled, in accordance with applicable law, to submit a request through an authorized agent. To designate an authorized agent to exercise choices on your behalf, please provide evidence that you have given such agent power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
No Sale or Sharing. The Platform does not sell your personal information or share your personal information with third parties for purposes of cross-context behavioral advertising where restricted by applicable law.
Profiling. We do not engage in profiling which results in legal or similarly significant effects, as defined under applicable laws.
Sensitive Personal Information. Although some of the information we collect may be considered sensitive personal information under applicable state privacy laws (such as information from users under the age of 18), we only process such information in order to provide the Platform and within other exemptions under applicable laws.
Other California Rights
You can request that we disclose the categories of personal information we have shared with third parties for the third parties’ direct marketing purposes. Requests may be submitted via the contact methods listed above.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and/or across different websites. Our products do not support Do Not Track requests at this time.
Vietnam
Age and Parental and Guardian Consent. By accessing and/or using the Platform, you represent that you are at least 16 years of age or not under guardianship. If you are below 16 years old or under guardianship:
you must obtain approval from your parent(s) or legal guardian(s); and
your parent(s) or legal guardian(s) are responsible for: (i) all your actions in connection with your access to and use of the Platform; (ii) your compliance with this Privacy Policy; and (iii) ensuring that any of your participation in the Privacy Policy will not, in any event, result in any violation of applicable laws and regulations relating to child protections.
If you do not have consent from your parent(s) or legal guardian(s) and your parent(s) or legal guardian(s) is not willing to open the account under their name, you must cease using the Platform.
Methods of Processing Your Personal Data. We may process your personal data by manual or automated methods.
Your Rights and Choices. Subject to certain exceptions, you have statutory rights and obligations under applicable laws. In particular, you have the following statutory rights:
Right to know;
Right to consent and withdraw consent;
Right to access;
Right to delete data;
Right to restrict data processing;
Right to be provided with data;
Right to object data processing;
Right to complain, denounce or initiate lawsuits;
Right to claim for damages; and
Right to self-protection.
You may exercise these rights by contacting us through the details in the “Contact Us” section, and we will respond to your requests regardless of the location in which your personal data is stored.
You have the following statutory obligations:
Protect your own personal data;
Request other relevant organizations and individuals to protect your personal data;
Respect and protect personal data of others;
Provide complete and accurate personal data upon giving consent to the processing of your personal data; and
Other obligations under applicable laws.
Account Deletion Guide: You can click the menu Account Management > Account Deletion to delete your account data.