Thank you for shopping with AiPilot! We strive to deliver your orders promptly and securely. Please read our shipping policy carefully to understand how and when your order will arrive.

Order Processing Time:

• Orders are processed within 1-2 business days (Monday to Friday) after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods & Delivery Time:

• We ship via trusted carriers such as DHL, FedEx, and local postal services depending on the destination.

• Standard shipping usually takes 5-10 business days for international deliveries and 2-5 business days within Singapore.

• Expedited shipping options are available at checkout for faster delivery.

Shipping Costs:

• Shipping fees are calculated based on the destination, weight, and shipping method, and will be displayed during checkout.

• Free standard shipping is available for orders over a specified amount (e.g., SGD 150). Please check our promotions for current offers.

Order Tracking:

• Once your order has shipped, you will receive a confirmation email with tracking information.

• You can track your shipment online through the carrier’s website.

Customs, Duties & Taxes:

• International shipments may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.

• Please check with your local customs office for more information.

Shipping Restrictions:

• Currently, we ship to most countries worldwide. However, some remote locations may have limited shipping options.

• If your address is in a restricted location, our customer service team will contact you.

Lost or Damaged Shipments:

• AiPilot takes great care to ensure your order arrives safely. If your shipment is lost or arrives damaged, please contact us within 7 days of receipt for assistance.

If you have any questions regarding shipping, please contact our customer support at office@aipilot.sg. We are here to help!